Frequently Asked Questions
Everything you need to know about your Olli Ella favorites.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your products ethically made?
Yes, sustainability and ethical production are at the heart of Olli Ella. We work closely with makers around the world to ensure fair wages and safe working environments while using natural, recycled, and sustainable materials.
Do you ship internationally?
We certainly do! We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and parcel weight.
How should I care for my Olli Ella items?
Since many of our products are made from natural fibers like seagrass, rattan, and organic cotton, we recommend spot cleaning with a damp cloth and avoiding prolonged exposure to direct sunlight or moisture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.